Using the Roku Remote or Roku App check the following setting on the Roku:
- Go to Settings
- Select System
- Navigate to Advanced System Settings
- Choose Control by Mobile Apps
- Click on Network Access
- Verify it is set to Enabled
The setting by default or after updates is set to Limited.
Action Required: Change the setting to Enabled and accept the security warning if it pop.
If still having problems reboot the Roku by unplugging it for 2-3 minutes and plug it back in. Let the Roku boot up and then test with Control 4.
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